Frequently Asked Questions – womensfairweather.com
Orders & Shipping
Q: How long does shipping take?
A:
- Standard Shipping: 3-5 business days (U.S.)
- Express Shipping: 1-2 business days (+$15)
- International: 7-14 business days (customs fees may apply)
Q: Do you offer free shipping?
A: Yes! Free standard shipping on all U.S. orders over $75.
Q: Can I track my order?
A: Tracking details are emailed once your order ships.
Returns & Exchanges
Q: What’s your return policy?
A:
- 30-day return window
- Items must be unworn, unwashed, with tags attached
- Full refunds issued to original payment method
- View full policy
Q: How do I start a return?
A: Log in to your account, go to “Order History”, and select “Request Return”.
Q: Are sale items returnable?
A: Only full-price items are eligible for returns.
Sizing & Products
Q: How do I choose the right size?
A: Check our detailed size guide on each product page.
Q: Are your clothes true to size?
A: Most items run true to size. Read product reviews for fit advice.
Q: How should I care for my garment?
A: Follow the care instructions on the label. Most items require cold wash and lay flat to dry.
Payments
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, Amex, PayPal, and Apple Pay.
Q: Is my payment secure?
A: Yes! We use SSL encryption and never store your payment details.
Other Questions
Q: How do I contact customer service?
A: Use our contact form (response within 24 hours).
Q: Where are your clothes made?
A: Designed in [Country], ethically crafted with sustainable materials.